Data protection

We practice appropriate data collection, control data storage, and process data with security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information (username, password, transaction information, and data stored on our site). User information is used solely by MATCHY and will not be sold, exchanged, or rented to third parties. The exchange of sensitive and private data between the site and its users is ensured by A secure SSL (Secure Sockets Layer) connection. This system ensures that all data exchanged between the web server and browsers remains private and intact.

Cookies

When you browse our website and app, browsing information may be recorded via files called "cookies". These cookies allow us to track browsing activity, measure traffic, save customer account information, maintain shopping cart contents, and personalize the content accessible to the user.

Users can adjust their cookie preferences through their browser settings. Most browsers offer options to accept, be notified of, or reject cookies. However, please note that rejecting cookies may affect certain website functionalities.

We may use Google Analytics to monitor site activity.

 

Data collection

Matchy collects personal data from users on the website and during checkouts at the Matchy Cyclist Clubhouse in Annecy. 

The categories of personal data collected include:

• User account information: entered during account creation via the registration form (first name, last name, billing and delivery addresses, email address, mobile phone number, password for customer account login).
• Browsing data: collected during browsing on the site and social networks, including the date, time of connection/browsing, browser type, browser language, IP address, location and geolocation data.
• Interactions with customer service.
• Transaction information: data provided during purchases, including order and return details such as telephone number, address, email address, and payment information.
• Personal data added by the user in their customer account.

Payment information (bank card number, expiry date, authorization number, security code) is collected directly by our service providers. Shopify Payments and Paypal.

The platforms where we distribute editorial and promotional content (such as Meta, Strava, and LinkedIn) may also use automated methods to collect user data. This data is managed by these third-party providers and is subject to their respective policies. Matchy is in no way responsible for the practices of these third parties.

The purposes of collecting personal data include:

• Processing customer orders (shipping, returns, exchanges, refunds).
• Order data is transmitted to our banking provider for payment validation.
• Sending marketing communications if the customer has subscribed to the Newsletter.

In accordance with the GDPR, the customer may exercise their rights of access, rectification, and objection to their personal data. They may request a copy of their information, correct their data, or request the complete deletion of their account and data.

We promise never to share or sell the information provided on our site.

 

Digital security

During the ordering process, SSL encryption software is used to protect the transmitted information. The https:// protocol confirms this encryption. 

By providing your personal data, you consent to its secure storage and processing. All employees with access to this data are bound by confidentiality agreements.

The site may contain links to third-party sites. Matchy is therefore not responsible for the processing of data by these sites and you are invited to consult their data protection policies.

 

Users' rights regarding their personal information

In accordance with the GDPR, users have the right to access, rectify, erase, object to processing, restrict processing, and request data portability. Post-mortem directives can also be formulated.

In the event of a data breach, Matchy will promptly notify affected users. To exercise these rights, contact us at hello@matchycycling.com on directly through our contact form on our website. 

If the response is not satisfactory, the user can contact the supervisory authority in their country of residence, such as the CNIL for France: https://www.cnil.fr/.

 

 

Online advertising

We advertise with Google AdWords and Meta Advertising. Information collected after browsing our site and interacting with our social networks is used to provide relevant advertising content.

To disable ads based on your website usage, you can unsubscribe from our newsletter and delete cookies in your browser. Persistent advertising may be accidental or based on information shared with Facebook.

 

 

13.12.2025